Shipping Policy
At Okean.in, we strive to provide a seamless and satisfactory shopping experience for our customers. We understand the importance of efficient and reliable shipping services to ensure your orders reach you in a timely manner. Please read through our shipping policy outlined below:
1. Shipping Destinations:
We currently offer shipping services to addresses within India.
2. Shipping Methods:
We utilize reputable courier services to deliver your orders. The shipping method may vary depending on the destination, package size, and weight.
3. Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing time may vary during peak seasons or promotions.
4. Shipping Time:
The estimated shipping time varies based on your location and the shipping method chosen. Generally, orders within India can be expected to arrive within 2-5 business days from the date of dispatch.
5. Shipping Fees:
Shipping is free on order above ₹999. And there is a flat fee of ₹50 for orders between 0-998. The shipping cost will be displayed during the checkout process for your review before payment.
6. Tracking Information:
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment online.
7. Order Tracking:
Customers can track their orders directly through our website or by using the tracking link provided in the shipping confirmation email.
8. Delivery Attempts:
Our courier partners will make multiple attempts to deliver your package to the provided shipping address. If delivery is unsuccessful after several attempts, the package may be returned to us. In such cases, additional shipping charges may apply for re-delivery.
9. Delivery Issues:
If you encounter any issues with the delivery of your order, such as delays or damages, please contact our customer support team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.
10. Shipping Restrictions:
- Shipping may be restricted to certain remote areas or locations with limited courier coverage.
11. International Shipping:
At present, we do not offer international shipping services. We only ship within India.
13. Order Modifications:
Once an order has been placed, modifications to shipping details (such as address changes) may not be possible. Please ensure that all shipping information provided is accurate and up-to-date at the time of purchase.
14. Contact Information:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team via email at okeanenterprise@gmail.com or through our website's contact form.
By placing an order with Okean.in, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your trust in us and look forward to serving you with the utmost care and efficiency.
Last Updated: [15-03-2024]