Privacy Policy
Okean Enterprises (“Okean / We”) is committed to respecting the privacy of every person who shares personal information with us (including their name, address, phone number, email address, date of birth, cards details (credit/ debit), bank account information and information related to transactions (including but not limited to history, preferences, method, mode and manner of payment etc), company, designation and any other descriptive information that may be used to identify such individual ("Personal Information") through www.okean.in (“Website”) provided if such Personal Information is shared with Okean directly. The privacy of the Personal Information shared by you is important to us and we strive to take reasonable care in the protection of the Personal Information we receive from you.
The purpose of this Privacy Policy ("Policy"), as amended from time to time, is to give you an understanding (including governs) on how we intend to collect, store, use, maintain, disclose and transfer the Personal Information you provide to us through the Website or other modes as mentioned herein. Users may, however, visit the Website anonymously.
This Policy is incorporated into and is subject to the Terms of Use (including any other policies), which can be accessed at Terms of Use. This Policy is applicable to all persons including the users (any person requesting on behalf of other person) who visit, access (for whatsoever reason), register, order(s), avail service(s) etc from Website (directly or indirectly) as defined in the Terms of Use.
By providing us your Personal Information, you hereby:
- Consent to the collection, storage, use, disclosure, processing and transfer of such information (whether in India or outside);
- Represent that you have the right or taken necessary consents from such persons on behalf of whom you have shared the information with us for the purposes as disclosed in this Policy; and
- Provide the information out of your free will and without any influence or coercion.
You have the option not to provide us Personal Information sought to be collected if you do not agree with this Policy. We collect Personal Information from Users / any person only if they voluntarily submit such Personal Information to us. Users can always refuse to supply / submit Personal Information, except that it may prevent them from engaging in certain activities as provided / related to Website.
By accessing and/or creating an account on the Website and/or making use of the feature of the Website and/or ordering product(s) and/or availing service(s) therein, you agree and acknowledge that (i) You are a user (“User”); (ii) You have the authority to enter into these Terms of Use; (iii) You have read all the Terms of Use including this Policy; and (iv) You agree to be bound by all the Terms of Use including this Policy.
Collection of Personal Information
While collecting Personal Information, Okean or any service provider authorized (engaged to provide the services / facilities) on its behalf takes such steps as are, in the circumstances, reasonable to ensure that the person providing the Personal Information has the knowledge of:
- The fact that the information is being collected;
- The purpose for which the information is being collected; and
- The intended recipients of the information.
How We Use Personal Information
- To process orders, refunds, returns, and service requests;
- To provide customer service support and respond to inquiries;
- To send updates, newsletters, offers, and service-related information;
- To improve our Website, offerings, and user experience;
- To comply with applicable laws and regulations;
- To prevent fraud, illegal activities, and misuse of the Website;
- To transfer information in case of a merger, acquisition, or change of control;
- To administer contests, surveys, and promotional activities permitted by Indian law.
We may also anonymize your Personal Information and use the rest of the data for statistical or historical purposes. We may record conversations between you and customer care representatives engaged by Okean to safeguard privacy, resolve disputes, and prevent abuse.
Third-Party Links
The Website may contain links to third-party websites and services (for example, payment gateways such as Razorpay, GPay, etc.). Okean has no control over such third-party websites, and this Policy does not govern how they process your Personal Information. You are advised to review their privacy policies.
Data Storage & Security
The Website is intended for Indian adults residing in India. In case of conflict of law, Indian law (as amended from time to time) shall apply.
The Policy may be reviewed and updated from time to time without notice. Continued use of the Website will be deemed acceptance of the updated Policy.
The Website may use "cookies" to enhance user experience. Users may disable cookies, though certain functionalities of the Website may not work properly.
Okean may host its data on servers located outside India. You authorize us to store, transfer, and share your Personal Information across borders with affiliates, service providers, and partners for purposes specified under this Policy.
We adopt reasonable security practices, including encryption, to protect your Personal Information. However, no method is 100% secure, and Okean shall not be liable for unauthorized access, loss, or disclosure beyond its control.
Your Rights
If you do not agree to this Policy, you are advised not to use the Website or share Personal Information.
We encourage you to update your Personal Information as required. Okean shall not be responsible for the authenticity of the information provided by you.
If you wish to know the names and addresses of third parties with whom your Personal Information has been shared, you may contact us at info@okean.in or call us at +91 9650761512.
You may withdraw your consent at any time by writing to us at info@okean.in. However, withdrawal of consent may affect your access to Website services and benefits.
Grievance Officer
In terms of the Information Technology Act, 2000 and the relevant Rules, any grievance or complaint may be addressed to our Grievance Officer at:
Grievance Officer
Email: info@okean.in
Phone: +91 9650761512
We will endeavor to respond within an appropriate timeframe.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@okean.in.
